Rules, user agreements, and service guidelines governing your use of needX.
needX is committed to digital integrity, fair policies, and absolute protection of your privacy.
Contact our compliance desk for any clarification.
NeedX (“NeedX,” “we,” “us,” or “our”) respects your privacy and is committed to handling information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the NeedX mobile application, website, digital platforms, and related services (collectively, the “Services”).
This Privacy Policy should be read together with our Terms of Use and any other policies that may apply to specific features or services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We May Collect
Depending on how you interact with NeedX, we may collect or receive different categories of information.
A. Account and Profile Information
When you create an account or use certain features, we may receive information such as:
If you use a third-party authentication service, such as Google Sign-In, the information shared with us will depend on the permissions and information made available through that service.
B. Subscription and Transaction Information
When you purchase a subscription or other paid service, we may receive information necessary to identify and manage the transaction, such as:
Payment transactions may be processed by third-party payment gateways or payment service providers.
NeedX does not intend to collect or store sensitive payment credentials such as your complete card number, card PIN, banking password, or one-time password unless specifically stated otherwise.
You should never send your password, OTP, PIN, CVV, or complete banking credentials to NeedX through email, chat, or customer support.
C. Technical and Device Information
When you use our Services, certain technical information may be collected automatically.
Depending on the device, operating system, application configuration, and services you use, this may include:
We use this information to maintain the Services, understand technical problems, improve performance, detect misuse, and provide a better user experience.
D. Usage Information
We may collect information about how you interact with the Services, such as:
This information may be used to understand how our Services are used and to improve the platform.
E. Location Information
Certain features may request access to location information from your device.
We will request permission where required by the operating system or applicable law.
If you choose to provide location information, it may be used for purposes such as improving and personalizing the Services, determining content availability, complying with geographic licensing restrictions, and providing location-relevant functionality.
You can generally control location permissions through your device settings.
We do not require you to provide precise location information unless a particular feature specifically requires it.
2. How We Use Information
NeedX may use collected information for purposes including:
Where required by applicable law, we will seek appropriate consent before processing information for purposes that require consent.
3. Legal Basis and Consent
Depending on the circumstances and applicable law, we may process information because:
Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable legal and operational requirements.
Withdrawal of consent may affect our ability to provide certain features or Services.
4. Sensitive Personal Information
NeedX does not generally require users to provide sensitive personal information through the Services.
You should not voluntarily submit sensitive information such as passwords, banking credentials, payment PINs, OTPs, or other confidential authentication information to us unless specifically requested through a secure and authorized process.
If you voluntarily disclose sensitive information through an inappropriate channel, you acknowledge that doing so may create security risks.
We will handle information in accordance with applicable law and our obligations under this Privacy Policy.
5. Sharing and Disclosure of Information
We may share information with third parties when reasonably necessary to operate and provide the Services.
These parties may include:
We seek to ensure that service providers handling information on our behalf use it only for appropriate business or service-related purposes and apply reasonable safeguards.
We may also disclose information when reasonably necessary to protect our rights, users, property, security, or the integrity of the Services, or when disclosure is required by applicable law.
6. Payment Service Providers
Payments made through NeedX may be processed by independent third-party payment providers.
When you make a payment, certain information may be shared directly with the relevant payment provider to complete and verify the transaction.
The payment provider's own privacy policy and terms may also apply to the information it processes.
NeedX does not control the privacy practices, security procedures, or processing activities of independent payment providers.
We recommend reviewing the applicable payment provider's privacy policy before completing a transaction.
7. Third-Party Services
Our Services may use or integrate with third-party technologies and services.
These providers may process information according to their own privacy policies and applicable terms.
Examples may include authentication services, payment providers, analytics tools, hosting providers, crash-reporting services, content delivery services, and notification platforms.
We encourage you to review the privacy policies of third-party services that you choose to use.
8. Cookies and Similar Technologies
Our website and certain Services may use cookies, local storage, SDKs, pixels, or similar technologies.
These technologies may be used to:
Cookies and similar technologies generally do not independently identify you by name.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
9. Communications
We may send you communications relating to your account, transactions, subscriptions, security, technical issues, or important changes to our Services.
Where permitted by applicable law and where you have provided the necessary consent, we may also send promotional or marketing communications.
You may opt out of promotional communications using the unsubscribe or preference controls provided in those communications, where available.
You may continue to receive essential service-related communications even after opting out of promotional messages.
10. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain appropriate business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
The retention period may vary depending on the type of information and the reason for which it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our operational requirements.
11. Data Security
NeedX takes reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information, security measures may include access controls, encryption or secure transmission technologies, authentication mechanisms, monitoring, and other safeguards.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
You acknowledge that transmitting information over the internet carries inherent risks.
12. International and Third-Party Processing
Some of our service providers may operate from locations outside your state or country.
As a result, information may be processed or stored in jurisdictions different from where you are located.
Where applicable, such processing will be carried out in accordance with relevant contractual, technical, and legal safeguards.
Third-party providers may also be subject to the laws of the jurisdictions in which they operate.
13. Children's Privacy
NeedX does not knowingly seek to collect personal information from children in violation of applicable law.
Certain content or features may have specific age requirements.
Where content is designated as adult or otherwise age-restricted, users must satisfy the applicable age requirement before accessing it.
Parents or legal guardians who believe that a child has provided personal information to us inappropriately may contact us using the details provided below.
If we become aware that we have collected information from a child in circumstances where such collection is not permitted, we may take appropriate steps to delete or restrict the information, subject to applicable law.
14. Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, which may include the ability to:
Requests may be subject to identity verification and applicable legal limitations.
To exercise an applicable privacy right or raise a privacy-related concern, please contact us using the details provided below.
15. Account and Data Deletion
If you wish to request deletion of your NeedX account or associated personal information, you may contact us through the support details provided below.
Certain information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.
Deleting your account may also result in the loss of access to your account, subscriptions, preferences, or other associated features, subject to applicable terms and law.
16. Third-Party Links
The Services may contain links to websites, applications, or services operated by third parties.
If you follow such a link, you will leave the NeedX platform and become subject to the privacy practices and policies of the third party.
NeedX is not responsible for the privacy practices, security, or content of third-party websites or services.
We recommend reviewing the privacy policy of every external service before providing personal information.
17. Fraud, Security, and Account Protection
We may process information to identify, investigate, prevent, or respond to:
This may involve sharing relevant information with payment providers, security providers, law-enforcement agencies, or other appropriate parties where permitted or required by law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.
When we make changes, we will update the “Last Updated” date at the beginning of this Policy.
Where required by applicable law, we may provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
When contacting us regarding a privacy request, please provide sufficient information for us to understand and process your request. We may request reasonable information to verify your identity before responding.
NeedX is committed to handling user information responsibly and maintaining reasonable safeguards appropriate to the nature of the information we process.