At NeedX, we want customers to understand the terms applicable to subscriptions and digital purchases before completing a transaction.

Please review the selected subscription, pricing, duration, and applicable terms carefully before making a payment.

1. General Refund Policy

Subscription fees and payments for digital content are generally non-refundable once the transaction has been successfully completed, including where a customer does not use or fully consume the subscription or content during the applicable subscription period.

Choosing not to use the Service after purchase does not, by itself, create an entitlement to a refund.

Cancellation of a subscription, where available, will normally prevent future renewal charges but does not automatically result in a refund for a subscription period that has already been paid for.

2. Failed or Unsuccessful Transactions

If your payment is unsuccessful but an amount has been temporarily deducted from your bank account, card, UPI account, or other payment method, the transaction may be automatically reversed or refunded by the applicable payment gateway or financial institution according to its processing procedures.

The time required for the amount to appear back in your account may depend on your bank, payment provider, or other financial institution.

NeedX does not control the processing timelines of third-party payment providers.

3. Duplicate or Incorrect Charges

If you believe that you have been charged more than once for the same subscription or transaction, please contact NeedX customer support with the relevant transaction details.

We may investigate the transaction with the applicable payment gateway or payment service provider and, where a duplicate or incorrect charge is confirmed, take appropriate steps to resolve the issue.

4. Unauthorized or Fraudulent Transactions

If you believe that a payment was made through your account without your authorization, please notify NeedX as soon as possible.

You may also be required to contact the relevant bank, payment gateway, or payment service provider to report the unauthorized transaction.

Where appropriate, NeedX may investigate the transaction in coordination with the relevant payment provider. If an unauthorized or fraudulent transaction is verified, any refund or reversal will be handled in accordance with the applicable payment provider's procedures and applicable law.

5. Technical Issues

If a technical problem results in a successful payment but prevents you from receiving the purchased Service or content, please contact our customer support team.

We may review the transaction and the technical issue and, where appropriate, provide access, restore the relevant entitlement, or process a refund or other suitable resolution.

6. Promotional Offers and Discounts

Promotional prices, discounts, introductory offers, or special subscription offers may be subject to additional conditions.

Unless otherwise stated at the time of purchase or required by applicable law, changing your mind after purchasing a promotional offer does not automatically qualify you for a refund.

7. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method used for the transaction.

The time taken for the refunded amount to reach your account may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved.

NeedX cannot guarantee a specific processing time for a refund once it has been initiated through a third-party payment provider.

When contacting us about a payment issue, please provide relevant transaction information such as the transaction date, amount, and payment reference number where available. Do not send passwords, OTPs, PINs, or complete card/banking credentials.

NeedX reserves the right to update this Refund Policy from time to time. The latest version will be made available through our website or application.